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GENERAL QUESTIONS


6/24/08 - PROGRAM GUIDE - Many of you have asked for details on the program guide so today we added greater detail to the Channel Guide.
6/24/08 - LIVE WIRE - Full Live wire functionality (audio, relays, PAD and hard drive control) are all currently under development. However a release date has not been announced. I do understand the convenience of using Livewire in an Axia system and we apologize for any inconvenience. We would suggest you wire the audio via the 9 pin in to an Axia node for the foreseeable future.
6/24/08 - CBS NEWS - NEWSFEED - If you listen to the CBS Newsfeed(s) typically at XX:35 past the hour on Ch 39 You will note that the producers play a tone between cuts. The tone is actually a DTMF - like your telephone key pad - and that audio will pass seemlessly across MAX so CBS stations an continue to do business as they always have re: NEWSFEED product. (That tone is not a netalert or SG closure and will not be a relay on MAX either)
6/10/08 - REBOOTING: We've had a few people plug in their receivers and start a cycle of reboots. We're recalling those receivers and sending out new ones. Please call 1-800-877-0007 if you have this problem.
6/11/08 - RELAYS: When you set up your receiver did you realize that all talk shows use relays 1 and 2? Remember on the starguide we would feed shows on the right channel (physical relays 3 and 4) and the left channel (physical relays 1 and 2). Now every MAX channel is stereo or two channel mono giving all shows the ability to use relays 1 and 2. (Remember on starguide the relays appeared as 0-3). Keep in mind your receiver needs to be online for a few hours (up to 6 depending on network traffic) to download all the relay parameters from the satellite. So it is not a case of plug and play. It will need to communicate with AMC-8 before the receiver has all the relay info.


5/30/08 - WEB INTERFACE: You do not need to set any kind of relay info on the web interface. The only thing you need to change is your channels under "Channel Guide." You will see OFF|OFF|OFF|OFF under relays. That is fine and the correct setting. You would only see an ON setting if you happened to catch it at the moment the relay fired. Also under Channel Guide you do not need to check off which ethernet you are using (Eth1 or Eth0).


5/30/08 - CHANGING IP ADDRESS OF RECEIVER: You can do this from the front panel of the receiver and we recommend doing this if you are having trouble seeing the web interface online. If the current IP Address conflicts with your router please change the IP address!
7/29/08 BROADCAST TOOLS: This is the update to the DSC 32/64 that will allow you to schedule channel changes. You can order it from Broadcast General Store at 352-622-7700. The price is $70.00. We've got installation instructions for you here.
5/20/08 - BLINKING LIGHTS: A couple of you have asked about the blinking lights. The lights blink when there is audio on the channel.
5/15/08 - George from KFRC in San Francisco asked about the clock: "I can't change the time to reflect local time, is there a setting I'm missing?"

GREG FROM IDC says: "The receiver should remain programmed to “America/New_York” as that is the time setting at the head-end. Consequently all programming will be fine tuned to activate at time synced with the head-end."


5/15/08 - TEST CHANNEL - you can test your audio and relays on Channel 67.
5/15/08 - George from KFRC in San Francisco asked about the mouse and keyboard connectors on the back of the unit. You're right George! There is no reason to hook a mouse up to the receiver because you will still need to use the front panel. These inputs are for a later date!
5/15/08 - Dwight Small from Entercom Seattle called and said: "Hi Guys! I hear a screw rattling around the inside of his MAX receiver. Do you want me to open it up and see what's going on?"

MAX: After conferring with the guys at IDC we asked Dwight to open it up. Here's what he wrote: "The loose screw came for the lower inside mount on the power supply. I put it back in, tightened the 2 power supply screws on the back of the unit and it looks like we’re OK. I think the wire harness held the power supply in place well enough to prevent major damage." Thank you Dwight! You made me smile and laugh!


4/21/08 - Don Linkous from WXLZ in Lebanon, VA wrote:

Q: Thanks for talking with me this morning. I feel very comfortable with the changes we're about to make. I also want to say how much I appreciate the Q&A information you guys put on the web page. That was an excellent idea and very helpful.

MAX: Well Don aren't you the sweetest? I would love to take all the credit but the man behind the curtain is Conrad Trautmann our VP of all things MAX. He was a radio station engineer not that long ago. He reminds me that he was at WSYR in Syracuse when the "new" starguides came out and he wished he had had more information back then. He's very passionate about keeping everyone in the loop and thanks to the magic of the internet we have an easy way of doing that. But thank you for the compliment. We love talking to engineers with southern accents any day of the week!

INTERNET/FIREWALL QUESTIONS


8/28/08 - Dealing with Network Issues - Update If you experience a large amount of network traffic after putting your MAX on your local network, here's a step by step process to change the settings that may be causing your issue:
6/24/08 - SYSTEM SECURITY - BEST PRACTICES - Your MAX receiver comes with built in security in the form of a Firewall device. If your engineer/IT manager chooses to add an additional layer of security IDC, the receiver manufacturer, recommends a simple SOHO Linksys or Dlink router. Simply configure that device to be a gateway/firewall that blocks unwanted access to the MAX. Estimated cost $30.00
3/14/08 - Jim Serafin from Penn State Behrend College wrote:

Q: Will software be placed on our computer?

MAX: The Retriever software is for stations downloading some of our long form programs and commercials that run outside of programs.

Q: Will the receiver’s IP address need to get out of the firewall and to your public IP address (what would that address be)? Do you need access into this system through our firewall?

Conrad: We absolutely do not need to reach behind the firewall…as far as reaching us…yes we’d like to have it report back to us. We do not have that IP address available yet.

Q: Do both Ethernet interfaces need to be connected? Why are they preconfigured on different subnets?

Conrad: We’re recommending stations add the receiver to their LAN and IP addresses are assignable to accommodate your network. This will give you web access to the interface to see signal strength and monitoring and control screens. The second port is available to potentially use as a Telos Livewire access for the Axia system. Audio over IP rather than using the analog or digital outputs.

Q: Are there other radio devices this receiver is supposed to communicate via IP within our station?

Conrad: No other devices will be shipped to communicate to this unit via IP.


2/27/08 - Mark Spaulding of WXTT of Champaign, IL said: Does the unit need a dedicated IP address?

MAX SAYS - No the receiver does not need a dedicated IP address!


11/14/07 - Bob Stroupe - KBME-AM, Dallas, TX - I'm a Clear Channel station behind a firewall. Will this pose a problem when I hook MAX up to the internet?

MAX - As long as the receiver can talk to us, that's all we need. We will not be accessing the units from the head end over the internet. We only want the station's receivers to report to us.


11/8/07 - Lloyd Smith- WENT-AM, Albany, NY - Is the internet connection absolutely necessary?

MAX - Yes. We are looking for easy ways to confirm that stations are playing the content they have signed up for. This connection will be used to "ping" the machines. A large amount of bandwidth isn't necessary for MAX. However the receiver will work without an internet connection.


RECEIVER QUESTIONS


4/11/08 - Kent Randles, Senior Engineer, Entercom - Portland asked: "What is a good C/N on the MAX?"

MAX - Anywhere around 15-16. If you have less that 15 you will experience dropouts.


4/11/08 - Patrick Patterson from WEGP-AM in Presque Isle, Maine asked: "Will we still have to deal with sun fades with the new receiver?"

Conrad - Yes, unfortunately we’re still at the mercy of the sun. Thanks for asking…


3/11/08 - Rychard Withers from Peak Broadcasting writes: "When will we know how many receivers we are getting? Will this new system allow us to download individual cuts from the CBS newsfeeds automatically, or will we still need to have someone slice and dice each newsfeed up? Will Metro Source be on this new system? And will we still have CBS 38,39, 40,41,42,43,44,45,46 etc?"

MAX: Everyone is getting one receiver. CBS did keep the same names for their channels on the MAX. Metro Source will not be on the new system.


2/27/08 - John Mullens from Blue Ridge Radio wrote: Will this allow us to transition away from doing affidavits for ran spots/programs online?

Conrad: Nope sorry about that! Affidavits will still be needed.


2/5/08 - What should I do before hooking this up and listening to it!

Your Max receiver comes configured NOT to supply power (18v at less than 500ma) to an LNB amplifier. This is not suitable if your installation does not have a splitter. You will need to enable the LNB power supply option in your receiver before connecting the MAX receiver to your antenna system. If you have a splitter, you can connect your receiver into the system without any changes.


12/20/07 - Curt Eckstein asked "Will your delivery computer(s) have fixed IP and/or FTP addresses?"
CT We are not providing a computer, just an application that will run on your computer. It is recommended that your PC have a fixed IP address.

Q: Are files pushed to us or do we pull from an FTP site?
CT Files are pulled from Westwood One. We do not need access to the PC or through your firewall. This should not create any security issues.

Q: Will there be a Main and Backup delivery paths?
CT Yes, we have redundant file server systems in NY and Houston. The client software application will automatically fail over in the event one site goes down.

Q: Do we "subscribe" to programming or is everything available all the time to affiliates?
CT You need to be authorized to take a particular program from us, and will only get what you’re authorized to.

Q: Independent of delivery, will files' audio levels be fixed at your end or do we need to apply controls here?
CT All audio file levels will be normalized prior to posting to the delivery directory.


Darrel from Entercom Austin writes: "Are the stereo analog connectors the same DB-9 pinout as the Starguide so the existing cables can just be plugged into the MAX audio ports? The same question for the 4 relays that were associated with each audio channel. Can those DB-9 connectors just be plugged into the MAX relay ports?"

We use Easy Guide control software and the Star Scan Controller to automatically change channels on the existing Starguide receivers. One physical audio card may change to receive 3 different programs throughout the day, all controlled by the software and the Star Scan controller through the M&C port. Does the MAX receiver have a DB-9 M&C port to allow this automation to continue in a compatible way like the Starguide receivers?

If the answer to these questions is no, then some affiliates are going to have a rough time converting over. We have cable plant limitations when it comes to prewiring a replacement system. A fully automated AM station with multiple feeds that does netcapture and utilizes multiple receivers has to continue to operate and cut over one service at a time.

If there are other means of controlling the channel received such as the WEB, I'd like information about that.

Conrad: The pinouts are the same for audio and relays, but we will be making changes in how programs are transmitted. Instead of a dual mono service, where you have different programs on the left and right channels, it will be the same program coming out of both left and right. Some rewiring may need to be done at the station side. Also, relays will be made consistent across all channels, instead of some channels using relay 0, 1 and others 2, 3. So that may also require some rewiring. In the end though, all programs will be delivered the exact same way. Part of the reason for that is due to us having to keep legacy signaling in place for networks we acquired, like NBC and Mutual, who all had their own way of doing things (remember the bee-doop audio tones?).

Regarding remote control, yes, we’ve addressed this in a few ways. First, and best, is the new on-board the receiver scheduler that you’ll be able to program at the station. Integrated into the receiver, you’ll be able to choose what channels plays out of what port on a schedule you select. In addition, we have a serial M&C port, which you can have your automation drive if you like. Finally, we have a web interface that anyone can access and control the channel manually and automatically. And, you can do it from the front panel as well.


11/8/07 - Lloyd Smith- WENT-AM, Albany, NY - Can the starguides be used as a backup once the MAX is in place?

MAX - No. The MAX receiver will be receiving output from a brand new head end in New York City. We expect to retire the starguide system once the MAX receivers are all online.


Tom Osenkowsky - WLAD, Danbury CT - What are the dimensions of the MAX receiver?

MAX - Two rack spaces for the MAX is required.


Brian Bannon- WLNG-FM, Sag Harbor, NY - Will web-based content be on the new MAX?

MAX - At this time we're not planning to move the content you're currently getting from the web to the receiver.


11/5/07 - David Groth - WKNY-AM, Kingston, NY - Will the quality of sound be equal to or better than Starguide?

MAX - Better! The transport algorithm is MP4 AAC.


How many cards come with the MAX receiver?

MAX - The MAX receiver doesn't work like the Starguide with cards that are installed. Every MAX receiver has four stereo outputs.


11/30/07 - Brian Clark - KLAA-AM 830 – Angels Radio, Anaheim, CA - Hi MAX, Thanks for getting in touch!! I assume the new receiver still utilizes AMC-8?

MAX - Yes we will still be on AMC-8, we love the guys at SES Americom!


MAX UPDATES


October 1st: Satellite Settings MAX vs. Starguide

Westwood One StarGuideMAX Receiver
Carrier - WestwoodEast N/ASingle Service
Frequency - 1145500 kHz1,162Mhz
Date Rate - 6144000 bps4199946 bps
VIT (SG lll only) - 2/38/9 (Forward Error correction)
Provider: WW1NetsN/A Single provider

September 23rd: ALL Westwood One Programming NOW AVAILABLE on Max

All shows that Westwood One airs are currently available on the MAX. No permissioning is necessary. Check out any of our programming here.

September 18th: Broadcast Tools Discussion

Thanks to Ed Noyes at Citadel for helping us get through the Broadcast Tools changeover and a discussion of serial commands. If you are working with serial commands Ed's answers to what was going on with Broadcast Tools also has ramifications when dealing with serial commands outside of Broadcast Tools. The receiver needs a pause command between user name and password. In Broadcast Tools that pause is identified as a $ symbol. You can set the pause for 1 second and it will work with the MAX very well. The serial command string should go like this: Thanks Ed for your help and discussions.

Timing

Ed Noyes also gave us a link to a GPS Based Time Code Generator/Master Clock. If you were using closures from CBS to time sync, this would be a better way to go.

September 17th: Things Mitch Wanted You To Have

Our Engineering Guru Mitch Glider put together some great documents that might help you if you have trouble with wiring or LNB.

Talk Wiring Only | Sports Wiring Only | CBS News Wiring with M&C Port | CBS Wiring | Talk and Sports wiring | LNB Recommendations

We are also in BETA testing for the MAX Scheduling Program. Thank you to the stations that are in the program. We appreciate everyone who volunteered and we will continue to add stations. We are working on a few bugs and will send out an email when it's ready. Thanks for your interest.

Lastly, VP Corporate Director of Engineering for Buckley Radio and WOR's engineer Tom Ray is quite the problem solver. He put together both "Interfacing MAX to an Intraplex using the DA-191A data card and MA-404 module adaptor" and "Switching MAX with Enco". Thank you Tom! We owe you lunch!

September 8th: To access the Max Receiver web GUI from a different subnet or via Port Forwarding:

To do this:

Port Forwarding

If you use port forwarding or NATing to get access to your receiver's web GUI at a different location you need to open TCP ports 443 and 2100 on your router. After you set a gateway and open these inbound ports you should be able to get to the receiver from outside of its network.

September 3rd: A NOTE ABOUT RELAYS...

When DHCP is enabled on either of the ETH adapters ( 0 or 1 ) and that adapter can not get an Ip address (either a LAN cable isn't plugged in or the network doesn't have DHCP) it will prevent the relays from firing.

To troubleshoot, on the front panel go to ETH0 or ETH1 -> DHCP

If either says ENABLED, then go to IP ADDRESS. If it doesn't have an address DHCP needs to be disabled.

** In general stations should have their LAN plugged in to the ETH0 adapter, so ETH1 should never have DHCP enabled **

September 3rd: Broadcast Tools DSC-20 firmware upgrade “BUG” work around

There is a serial port issue with the DSC-20 upgrade. If you are setting this up with the MAX this information will help: http://broadcasttools.com/DSC-20_BugFix.htm

August 27th: Dealing with Network Issues - UPDATE!

If you experience a large amount of network traffic after putting your MAX on your local network, here's a step by step process to change the settings that may be causing your issue: